GARDEN CITY, MI
OAK PARK, MI
BLOOFIELD HILLS, MI
Where has customer service gone?
"The definition of a NIGHTMARE !!! "
Please read before considering General RV.
We purchased a Fleetwood Discovery in Sept. of . We did a walk thru , several concerns and we were told all items would be repaired or replaced at our first service . Our biggest concern was a crushed tile in front of the refrigerator "Oh , no problem ,we will replace that at the first service , you have extra tiles in your storage area. Other parts on order . Take your motor home and have fun . First service comes we are then told we need to take the motor home back to the factory in Indiana to get the tile repaired . Yes , back to the factory. We were also told the other replacement parts that were ordered at delivery were not ordered and we would have to come back 4 days in service nothing done . We return again and only got one item repaired , a missing blind . All other items still not completed. . Third visit , 5 days , nothing , nothing done again.
We called the Operation Manager (Trae) , no return call , we called the body shop manager, no return call, we called the General RV corporate headquarters 3 times and finally a promise on the third call that someone from the Dover store will call within 48 hours . 72 hour plus and no call .Another call, now the 4th to Corporate and we do , 3 days later, get a call from the Drew service manager at the Tampa Store.
He did apologize for the poor service , poor communication and explained that his service writers were under pressure and that was the reason they made up the untrue stories we were told ..The additional expenses we have , motels ,food , RV park reservations ,etc , since we are fulltime , were to be expected according to him. His only resolution was for US to call the Rev Group and see who they would recommend to go to get our issues resolved as he did not have the confidence that they would make the repairs . Yes , take it elsewhere In other words the only reason for the call was to get rid of us !
This is a short version in hopes others will read this and avoid General RV at all costs !
The entire story would take pages and is truly unbelievable.
Monique M .
RV Dealer in Tampa, FL - Motorhomes, Campers, & RVs For Sale in Florida
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RVS FOR SALE IN TAMPA, FL
RV REPAIR & SERVICE IN TAMPA, FL
Whether you’re in need of RV repairs or preventative maintenance services, you can trust the experts at General RV to get you on the road. Our certified technicians can perform service on all makes and models of motorhomes, travel trailers, and fifth wheels. RV Services include:
- Brakes & Bearing Replacement
- Electrical (12 & Volt) Repairs
- Propane Refills, Repair, & Installation
- Appliance Repair & Replacement
- Hitching Installations
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Up to RVs
on-site and ready for you
to service your RV
in the state of Florida
out of 5 Google rating
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General Rv Center Reviews
General Rv Center was first mentioned on PissedConsumer on Jun 13, and since then this brand received reviews.
General Rv Center ranks 64 of in RVs, Motorhomes and Trailers category. The overall rating of the company is and consumers are mostly dissatisfied.
Recent recommendations regarding this business are as follows: "But elsewhere. STAY AWAY FRON GENERAL RV", "If don’t get Amy as a service advisor you might be in trouble!", "Do NOT recommend", "I suggest that you go to General RV and meet the people who work there. I question the authenticity of many of the reviews. It appears there is a disgruntled customer who wrote multiple negative reviews.", "Don't ask me this question right now!".
Most commonly, consumers tend to contact General Rv Center to ask questions about: Staff, Payments and Charges, Cards.
Review authors value the most Location. Consumers are not pleased with Reliability and Usability.
The price level of this organization is high according to consumer reviews.
Center general reviews rv
General RV Center Employee Reviews
Honestly a horse and pony show
RV Technician (Former Employee) - Clarkston, MI - May 26,
Poor management with poorer pay. Lack of organization, communication, and respect for employees. They force you into commission, without telling you upfront. As a warranty tech, some days you’ll work 6+ hours and get paid for less than 1. Due to lack of management knowledge and responsibility you’re expected to fill the holes while not even getting paid to do so. I find it ironic they advertise k a year, when you’re lucky to make 1/4th of that. Even more ironically when they try to blame you for their own lack of competency.
Official response from General RV CenterAugust 19,
We appreciate you taking the time to share your feelings, feedback like this is important in fueling discussions of how we can improve. We wish you the best in your future opportunities. If there are further details you would like to share, please reach out to [email protected] and we will respond promptly.
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