Richmond medical centre

Richmond medical centre DEFAULT

Ratings and reviews

Review titled Terrible

★ out of 5

Rated 1 stars out of 5

by Anonymous - Posted on 05 August 2021

I have moved around the UK for over 15 years and this is without a shadow of a doubt the worst GP centre I have attended. This is not based on an isolated incident either. 1. I have witnessed on a number of occasions the receptionists talking in what I consider a very unkind, insensitive tone to a number of patients, which has left me feeling quite shocked and the patients visibly upset. 2. Due to the pandemic and the escalation of the COVID cases in the UK (at the beginning of the British variant), I wasn't able to return to the UK after visiting family abroad as planned to deliver my baby. Despite having had my gp appointments and my 12 week scan the receptionist did not show any initiative to try to help with the matb1, she said that this could only be issued face-to-face. She said this "was the policy" and when I explained my situation in the midst of a global pandemic her response was "why don't you put a claim in your country", when I replied that where I have paid taxes for the last 7+ years has been in the UK she said that "she couldn't disturb the doctor" (because of the policy). In the end she did, after begging her (this was quite humiliating). The gp eventually referred me back to the maternity ward, which referred me back to the gp, so no one helped. Now that I am back in the UK, I was offered to have my matb1 issued after a phone conversation (!). I have not received any maternity compensation for 4 months, as the whole process was stalled. Luckily I can cover my living expenses, but this would not have been the case for others. 3. I received a call from the gp to book an appointment for vaccines for my baby. I said that I will be going abroad to attend a family issue and will book them abroad most likely. I explained that I am unsure of how long I will be abroad for. She asked "more than 90 days?" and I said maybe. Having no idea of the implication, I didn't overthink this answer. The next thing she said was that she was de-registering my entire family because "the policy says to do this if you are more than 90 days away". I tried to explain to her that I don't know for how long I am going, as I need to tend for a family member (which I can do as I am on maternity leave) and if all goes well i should be back well before 90 days. Instead of trying to be understanding she said that I had not said that and that she would have to speak to her manager. Once again I feel confused and distressed. I am still waiting to see what happens. I urge the management of this gp to try to turn this around. All that patients like myself are asking for is staff that offer a kind treatment and make a reasonable effort to be understanding and helpful. There are certain undertones in the comments of the staff that I cannot help but find (disturbingly) unwelcoming.

Visited July 2021

Report review titled Terrible as unsuitable


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Richmond University Medical Center (RUMC) is an award-winning 470+ bed healthcare facility and teaching institution serving borough residents as a leader in the areas of acute, medical and surgical care, including emergency care, surgery, minimally invasive laparoscopic and robotic surgery, gastroenterology, cardiology, pediatrics, podiatry, endocrinology, urology, oncology, orthopedics, neonatal intensive care and maternal health.


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People visiting all healthcare settings in Lincolnshire should continue to follow additional COVID-19 safety measures after Monday 19 July.

The county’s health organisations, including services in hospitals, GP practices, mental health and in the community, have confirmed there will be no change to measures already in place when other national restrictions are lifted next week.

This means staff, patients and visitors should continue to wear face masks unless medically exempt, socially distance, wash hands before entering and leaving premises where possible and use hand sanitiser provided in each area.

Karen Dunderdale, Director of Infection Prevention and Control and Director of Nursing at United Lincolnshire Hospitals NHS Trust, said: “It is important to remember that while restrictions nationally may be easing further, we are still managing an ongoing global pandemic. Lincolnshire’s NHS staff continue to care for some of the most vulnerable people in our communities and we must take necessary precautions to protect them and provide others with the confidence that they can continue to access services safely.

 “While we continually review the measures in place, we ask people to be respectful in supporting us to uphold these important safety measures.”

 Patients and visitors are reminded:

  • Not to attend any healthcare setting if you have COVID-19 symptoms. Please isolate and access a COVID-19 test as soon as possible.
  • Wear face masks at all times within all healthcare settings unless medically exempt to do so.
  • Socially distance within healthcare premises.
  • Wash your hands when entering and leaving settings, and also use hand sanitiser in each ward, department or area.
  • Visiting for relatives and friends in inpatient settings remains available by appointment only. Please visit the relevant organisation’s website or contact the ward for more detailed local arrangements.
  • NHS111 remains available 24 hours a day over the phone, online at and via the mobile app to provide advice and support if you need help quickly but it isn’t an emergency before making a journey to healthcare services in person. NHS111 can also provide access telephone and video consultations with local, experienced clinicians.
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The Practice

Our Health Mission

Richmond Medical Clinic is a Family Health Organization committed to providing evidence based, quality health services and programs. We strive to positively impact the health and wellness of our patients in Richmond and the surrounding communities.

Clinic Policies

Hours of Operation

  • Monday           9:00 am to 4:00 pm
  • Tuesday           9:00 am to 4:00 pm
  • Wednesday     9:00 am to 4:00 pm
  • Thursday         9:00 am to 4:00 pm
  • Friday              9:00 am to 4:00 pm 

Phones are closed M-F from 11:30-1:00pm

  • Saturday         8:00 am to 10:30 am (phone only)
  • Sunday           Closed


Friday October 1st, 2021 - Phones will be closed as of 3:00pm 

Looking for a Doctor?

After Hours Clinic

Please visit this link for our new After Hours Policy


After Hours

Lifelabs Hours



Monday - CLOSED

Tuesday - 7:30am -Noon

Wednesday- 7:30am -Noon

Thursday - 7:30am - Noon

Friday - 7:30am - Noon

Hours Updated April 2021



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