PayPal called me yesterday. I was in a meeting and missed the call. Saw a number on CallerID.
I googled the number, found out it was PayPal. (There is no excuse for PayPal making calls to customers without the word "PayPal" in the Caller ID...I only received the number)
I have more than one PayPal account and checked each to see if any issues were flagged on the accounts. I also checked my emails for any incoming important messages from PayPal. Nothing.
I called back thinking it might be important.
The non-US agent goes through the hoops of validating it's me calling. I tell her I have more than one account. I'd like to know which account PayPal was calling about and what the issue was.
The non-US agent tells me that PayPal was calling to tell me that receipts from 2 of my $7 sales on eBay were on temporary hold for some reason related to PayPal/ebay wanting to be sure that I shipped items on time or something like that. I can see when this happens on PayPal.
I asked her several times if this was the reason for the call to me from PayPal...not something else.
I can SEE such things on PayPal. PayPal owns its web site and can SEE if I've logged in to see these events. PayPal can put a message in my PP message center and can see if I've read the message or not. PayPal also has my email address and can email me.
I told her that it wasn't acceptable to have PP calling my phone over $7. I made sure she understood that.
I don't fully trust that she knew the reason for the call. I think she may have been making it up as it was the only thing she could find on one of my accounts. I think she was uselss.
PayPal called me at least 2 more times yesterday after that. It might have been more times but my mobile phone wasn't on the whole time and it only logs missed calls if it's on. I wasn't available to answer. I still don't know why they called.
"The non-US agent tells me that PayPal was calling to tell me that receipts from 2 of my $7 sales on eBay were on temporary hold"
Were they on hold? Did your account reflect that?
Paypal should not be calling you over $7. Like you said, they can email you or post a message in your account. And you are correct, paypal identity should appear on the phone. There is no excuse for paypal not to identify their call. That is the height of corporate irresponsibly. Why are they hiding?
I checked reports of that number and some reported legitimacy but many people said that it was a spoofed number and that they were asked questions about their account info, credit card numbers and other classic phishing questions. If they are asking for ANY account numbers for verification, hang up, that goes for anyone calling from any business. Legitimate businesses do not do this.
There are reports of people receiving calls from that number and they gave account information and soon they were locked out of their account. Many other reports are from people who received a call from that number and didn't even have a paypal account. And others report fraudulent charges on their CC with that number listed from paypal.
I for one, NEVER answer or return calls from numbers that are not identified. They can leave a message if it's important.
BACK AT 6
Have you received a phone call from +1 402-935-7733, without expecting it? Well, then you’re probably in for a PayPal scam treat. While the number itself is actually an official PayPal phone number, there is absolutely no reason to get called from it out of the blue, unless someone is trying to hack into your account. Rest assured though, in this article I’ll explain exactly how it works, and how to avoid falling prey to such scammers.
What seems to be a classic jebait, is actually a pretty elaborate PayPal scam, and if you’re not paying attention or get really hyped at someone making an offer that’s too good to be true, you might be losing all the money you have in your PayPal account, and more so, even in the bank account that’s attached to your PayPal’s creditcard.
The PayPal Scam Jebait
So the PayPal scam attempt starts like this. Assuming you’re running an online business, or selling something, the scammer will make contact with you, pretend he’s interested in it and might even haggle over the price a bit to seem legit, or just flat out make a very generous offer in the hopes of distracting you from paying attention.
Say you agree on a price and what not, the scammer will then proceed to make something up that he can’t pay through the actual website where you’re selling your thing or even your own website if you’re running a Checkout form, and will ask for your PayPal mail to send it directly to you. He might also just flat out volunteer to give you something extra “for the hassle”, and will naturally accept to pay it as a PayPal gift, since he has literally nothing to lose (but you don’t know that yet).
Once he has your PayPal mail, he’ll make something up that he’s “transferring the money” into your account, but since the amount is too big, or since his PayPal is “the company’s account” or any other random yet apparently legit reason, you’ll receive a phone call from PayPal (number being +1 402-935-7733, Nebraska, US) to verify the transaction with a 4-digit code, which the scammer will provide to you. Seems legit, no? Well, no, and here’s why.
That 4-digit “transaction confirmation” code is actually the PayPal reset form code that you get when you forget your PayPal password and reset it via their website. One of the Forgotten Password options is “Have us call you”, which will show you (or anyone else with your PayPal mail) a 4-digit code on the screen, folloed by an automated phone call from +1 402-935-7733, to which a robot will prompt you for the 4-digit code, the same code that the scammer will provide you as the “confirmation code” to receiving the money.
This is of course not what PayPal had in mind when they implemented this, as naturally, if you are trying to reset your own password, you’d see the code on the screen, then your phone would ring, and you’d just input that code and that’s it, your password is reset.
However, if you go through with it in our account theft PayPal scam scenario, once you input the 4-digit code the scammer provided you, he’ll have the new password of your account, and will log into it and transfer all of your money to his account, or any other ghost account. That if he won’t go as far as even max out your bank creditcard that’s attached to your PayPal account, so this is extremely serious. While PayPal or your bank might eventually be able to help you recover your money, it definitely isn’t something worth your time, stress and effort.
How to Avoid Getting Scammed via PayPal Phone Verification
By now, you’ve most likely made an idea of how this works and how to avoid it, but I’ll mention it anyway, just in case.
REGARDLESS of what offer they make you, DO NOT accept the trade nor input the 4-digit code when you’re called from +1 402-935-7733 (or any other number that asks you for that code, in case PayPal changes it or has multiple services).
There is absolutely no chance that this is a legitimate transaction, and quite frankly, there is no transaction. This is all an attempt to steal your account’s password by verifying your identity through abusing PayPal’s forgotten password system.
What to do in the Event of Getting Your PayPal Account Stolen
I know this is the first thing everyone says, but don’t panic. You have every reason to, but try not to, as you need to move fast, especially in case the scammer didn’t have yet time to steal your money.
The very first thing that you need to do is go to the PayPal Forgotten Password website (a bit ironic), input your PayPal account mail, choose any viable option for you in that moment (such as “Have us call you”), then input the code that’s displayed on the PayPal page into your phone, once you get called. This is literally what the scammer did to in order to steal your account.
You can also choose “Receive a text message”, where you’ll receive a SMS code on your phone that you need to input on the PayPal field to reset your password. Once you do this, the scammer no longer has access to your account, and no further harm can be done, but do check your Balance and Activity, as well as your Bank statement and such, after changing your PayPal password.
In case the scammer was quick enough to steal some money, make sure to contact PayPal (or your bank) right away about reversing those transactions.
While there is no shortage of PayPal scams, or just scams in general, I must say, this is a pretty clever attempt. With a bit of extra talk and some behavior mirroring, the 4-digit “transaction verification” code might actually seem a pretty legitimate way of making sure you’re actually agreeing to receiving a large amount of money, when actually, you’re giving away your very own PayPal account to a thief.
This is pretty much it, and I truly hope this will prevent you from getting scammed, as I’ve seen a lot of questions about the above mentioned phone call and the 4-digit number on various forums, even the PayPal one, but nobody really answered any of them correctly. Make sure to tell your friends and family about this PayPal scam attempt, as you never know when one of them will get an offer that’s too good to be true.
Now, for the fun part, I’ll leave you with some screenshots of the actual PayPal scam attempt.
Note – in this particular attempt, the scammer’s Skype ID is abdullah_gokalp, and I’m only mentioning it in case he tries to do it to someone else and they decide to Google it.
Also, last but not least, if any of you guys have had any similar PayPal scam attempts (or any other payment processor) happen to you, please feel free to post them in the comments, and maybe it’ll even help someone out one day!
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Claims to be PayPal 015008300 / +35315008300
If this phone number keeps calling you, the answer should be yes!
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A common tactic that fraudsters use to steal money from people is a technique called phishing. This is when they create fake messages that appear to be genuine to gain your confidence and trick you into giving away some personal information. And with an increase of reports of PayPal phishing scams, we wanted to share some information you can use to keep your account details safe online.
PayPal text scams - the warning signs
It all begins with you receiving a text that appears to be from PayPal. You might not even be a PayPal customer, in which case you'll already know it's fake! But if you've used PayPal before, it might seem more genuine.
The text might appear to come from an official PayPal number or show the sender as being PayPal themselves. But don't let this fool you, fraudsters can easily spoof these details. So they're not a reliable indicator of who the message is from.
And the message itself might be quite alarming. Common messages include:
A warning that your account has been hacked
A query about a recent payment they need you to check
Confirmation of a recent order that you don't remember making
An offer of a gift card you're not expecting
All of these messages will seem urgent, and they'll want you to take some kind of action. The fraudster is betting on you panicking about your account and acting without thinking. But you should always be suspicious of these kind of messages, no matter how genuine they look.
How the scams work
The text message will usually contain a phone number that you can use to contact PayPal. Of course, this isn't really PayPal, but a direct line to the fraudsters. If you call the number, you'll end up talking to someone who'll ask for your account details. Any information you give them will help them to gain access to your account, which will let them freely move money from your account.
You might think you'd be able to tell the difference between a PayPal employee and a scammer, but that's not necessarily true. The cliché of the foreign-sounding speaker tricking people in broken English is no longer accurate. Fraudsters can be exceptionally smooth talkers, well-rehearsed in coaching you into parting with your details.
The text message might also direct you to a website instead of a phone number. Again, this might look like a genuine website, but it won't be. Logging into the website gives the fraudster your account details and they'll be free to do what they want with them.
What to do if you receive a PayPal text scam
The best way to stay safe is to stay vigilant and treat any new messages from PayPal with suspicion. Remember that you don't have to reply to the message, and if it's important, PayPal will contact you through another method.
If you'd like to check, contact PayPal directly through any of their official support channels to ask if the message you received was genuine.
You can also forward the text to 7726 to report it as spam. And you can separately report the phishing attempt to Action Fraud, who can investigate it.
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Me paypal called
How to spot and avoid PayPal scams
PayPal scams are seemingly not disappearing anytime soon, and there are always fresh warnings about them as a new wave of scam emails are popping into people’s inboxes left, right and centre.
From emails saying there’s strange activity on your account to needing to verify your password, we tell you how to spot a PayPal scam and what to do if you’ve been scammed.
What does a PayPal scam email look like?
With the majority of scam emails the tell-tale signs are the odd characters or random numbers in the sender’s email address, the ‘Dear Customer’ opening and the sense of urgency it creates.
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If you can see random letters and numbers in the sender’s address then this should start to ring alarm bells. Equally, emails saying: ‘there’s been suspicious activity on your account’ or ‘you sent a payment to XXX, if you didn’t make this payment click here’ are there to cause panic.
Fraudsters prey on customers acting in panic. The fear that someone has hacked your account based on what the email is saying will cause people to click that fake link without thinking.
You can also see where the link will take you if you hover over it, just don’t click it by accident!
Beginner’s Guide to scams
How do I know if the PayPal email is genuine?
PayPal themselves say that if there’s a problem with your account then they would let you know via the website/app in the message centre. A genuine email from PayPal would also address you by name and not start with ‘Dear Customer’.
Logging into your account direct and not clicking on any link in the email is the safest way to check what is going on (if anything). Don’t reply or open any attachments, and if in doubt contact PayPal to be 100% sure.
Common PayPal scams
PayPal have a long list of the types of scams that they are aware of and advice on how to avoid them.
Here are a few you might have received yourself:
- Prize winner – you receive an email stating that in order to claim a prize you need to send a small handling fee. Firstly, if you don’t remember entering this competition then it’s more than likely a scam. Advice from PayPal says that a legitimate prize wouldn’t require you to pay to receive it and to not send over any money to someone you don’t know.
- You’ve been paid – if you’re selling an item then a scam email can come through telling you that you’ve received the payment. Where as in fact the scammer just wants what you’re selling for free. Always log in to your PayPal account and check to see if you’ve received payment before shipping anything.
How to report a fake PayPal email
PayPal have a dedicated email where you can forward on any fake emails and they’ll investigate it – [email protected]
If you have provided any personal info after receiving a scam email then log into PayPal and change your password and security questions immediately.
You can also report it to Action Fraud on 0300 123 2040 or use their online reporting tool.
Your email provider can help too. Most email providers have a report function where you can mark the email as junk then once in your junk folders you can mark it as a phishing scam, which will then report the sender.
For more details see our guide on how to report a scam or fraud.
How can I protect myself against scams?
It’s increasingly difficult to tell the difference between a genuine and fake email/website but knowing what precautions you can take will ensure your PayPal account and your personal information remains safe.
- If you receive an email saying there is a problem with your online account then go to PayPal directly and log in to check.
- If the email is creating urgency by saying if you don’t update your password now, then your account will close, then again log into PayPal directly.
- Don’t click on any attachments from any unknown sources or reply to the email.
- Make sure you have any spam filters turned on through your email provider, most will automatically put emails from unknown sources into junk/spam folders.
- Add the email addresses of any suspicious emails to your block sender lists, you won’t then get an email from that address again.
Make sure you keep a track of your PayPal account, even if you don’t use it often it’s best to log in once in a while to check everything is ok. Check the history of your payments and make sure to create a strong password to help secure your account.
Shopping and paying safely online
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Paypal is calling me on the phone today. paypal has called me about 5 times today
every time paypal calls, it is an automated voice that says "press 1 if you are elliot <removed>."
I press 1, but it does not register for some reason. I guess the paypal automated system is broken.
so I press 1, it does not register, so it keeps repeating "press 1 if you are elliot <removed>."
after repeating "press 1 if you are elliot <removed>" for about 4 times, then it hangs up on me
and then about an hour later, paypal calls me again with the same thing happening.
I call paypal customer service and asked why paypal is calling me, but customer service can not tell me why paypal is calling me
please can you find someone in charge of the paypal phone system that is calling me, and can you please ask that person to kill themselves?
the paypal phone number that is calling me today i[Removed. Phone #s not permitted] please tell me why paypal is calling me. what the hell is wrong with paypal?
is there some phone number I can use to call someone at paypal to find out about this problem?