Spectrum staffing agency

Spectrum staffing agency DEFAULT

Billing Call Center

Job Description

SUMMARY

The main function of a client/customer services representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both

RESPONSIBILITIES

  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Other duties as assigned.

QUALIFICATIONS

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one’s time.
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as MS Outlook or data entry software.
  • High school diploma or GED preferred.

Company Description

With thirty-one years of Recruiting, Staffing and HR Consulting experience providing nationwide service to many of the largest organizations in the country, Spectrum has achieved a level of experience and expertise that benefits our clients, candidates and contractors. Through an in depth analysis of our client’s organization, we develop an understanding of the skills and experience required for the successful candidate or contractor. EXPERTISE: Our Staffing Consultants are specialists in Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement. STAFFING OPTIONS: Spectrum offers a number of staffing options including, Direct Hire, Contract, Temp, Retained Search, Recruiting Process Outsourcing (RPO) and Pay-Rolling (Payroll Transfer). CANDIDATE COMMITMENT: Spectrum is committed to working with the top candidates and contractors in the country and developing a working relationship with them to secure the career opportunities that will match their skills, experience and personal aspirations. OPEN POSITIONS: To apply online for our career opportunities go to our job board. http://jobs.spectrumstaffingusa.com/ SPECIALTIES: Areas of specialization include: Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement. OUR BLOG: For pertinent articles related to career advancement and HR issues see our blog: http://spectrumstaffingusa.com/blog/

Sours: https://www.wayup.com/i-j-Spectrum-Staffing-Services-976878357240711/

The difference  between finding a
person and finding
the right person.

The right scientifc and pharma resoucrces to meet your challenges.

Experienced engineers
critical to your business.

Staffing and Recruiting Specialties

“Spectrum Staffing has provided me with world class service for many years”. “Without their exemplary, expedient and professional support I would not be able to keep up with the high volume of positions needed to be filled”.
– A Leading Supply Chain HR Director

Experts in recruitment and staffing

We find the best positions for exceptional candidates. Review our hot jobs.

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Sours: http://spectrumstaffingusa.com/
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SPECTRUM STAFFING SOLUTIONS, INC. (SSS)

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PROFESSIONALS

Are you looking for a job where you can apply your training, knowledge, and capabilities? Are you looking for a company where you can grow both professionally and personally? Are you looking to land your dream job, while enjoying a satisfactory salary package? Let Spectrum Staffing Solutions, Inc. help you.

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CLIENTS

Do you have open job positions that need to be filled? However, are you having a hard time of finding qualified professionals and paraprofessionals who can meet your job requirements? To help you find the most qualified job applicants, allow our experts at Spectrum Staffing Solutions, Inc. to provide a lending hand.

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Sours: http://www.spectrumss.com/
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