This Page Was Last Updated On: September 30,
To view the complete visitor policy click here.
Excela Health is providing the latest information on the Coronavirus (COVID) and updates for patients and visitors regarding temporary changes to Excela Health policies and procedures. Other resources on the COVID pandemic include the Centers for Disease Control (CDC) or Pennsylvania Department of Health (DOH).
For the safety of our patients and staff. If you are coming to any Excela Health location for a necessary outpatient service or appointment, please wear a mask. If you have a caregiver accompanying you (limited to one) the caregiver must also wear a mask to the appointment. Masks must be worn upon entry and throughout the visit. For more information, click here.
On this page you will find:
Where To Go For Care
For an Emergency
We are available to help you if you become sick. If you have a life threatening emergency, please call to transport you to the Emergency Department
COVID PCR Testing for Asymptomatic Individuals
Excela Health is offering PCR COVID testing to individuals with no symptoms needing to show proof of a negative COVID test to travel or visit a loved one in a nursing facility. No appointment is necessary to receive the COVID PCR test. For more information, click here.
Primary Care Offices
If you have non-life threatening illness, please contact your Primary Care Physicians (PCP) for their advice. Please do not just walk in to your PCP. If you are ill, we want to take special precautions to protect you and other patients who may be in the ofﬁces when you arrive. To find a physician click here.
Primary Care Weekends
Primary Care Weekends will continue to offer services at the Latrobe and Norwin locations from 8 a.m. to 4 p.m. on Saturdays and Sundays. As a reminder, any patient planning to use the Primary Care Weekend clinics who is experiencing a fever, cough and/or shortness of breath must call before coming to the ofﬁce. Your cooperation is appreciated.
Primary Care Weekends – Latrobe:
Excela Square at Latrobe
Excela Health Drive
Primary Care Weekends – North Huntingdon:
Excela Square at Norwin
North Huntingdon, PA
Crisis Response Center
For patients in crisis, the Crisis Response Center remains open and ready to help from 7 a.m. to 11 p.m. Just walk in or call , and a staff member will assist you. Click here for more details.
You can be confident that Excela Health facilities follow the most up-to-date and stringent infection protection protocols in accordance with the CDC and other leading authorities.
Information on COVID Testing Results
If you or a loved one has undergone COVID testing within our system, please be advised that Excela Health does not process all of these tests.
Therefore, we would ask that patients do not call Excela Health inquiring as to their result or status of the test being processed.
If your test was obtained at an Excela Health location, we are notifying those who have been tested of their result (positive or negative) after the result has been received. You will be notified of the result by the ordering provider. Results are typically available within 48 hours but it may take up to 7 days. However, we will notify you sooner if the results become available. If you received a COVID PCR test at one of our QuikDraw facilities, you will be notified of your results via email within hours. For information on self-isolation while awaiting laboratory results, click here.
COVID Testing Overview by the CDC
FDA Fact Sheet COVID Testing for Healthcare Providers
COVID Close Contact Information
Excela Health Visitor Restrictions
Based on the latest COVID data, Excela Health will allow limited visiting for patients in our inpatient nursing units beginning July 6,
To view the complete visitor policy click here.
While visiting our facilities, you may encounter modiﬁed Wi-Fi capabilities and a different procedure regarding deliveries of food items or get-well wishes.
Important Changes to Outpatient Appointments and Procedures
If you are coming to any Excela Health location for a necessary outpatient service or appointment, please wear a mask. If you have a caregiver accompanying you (limited to one) the caregiver must also wear a mask to the appointment. Masks are required upon entry and must be worn throughout the visit. For more information, click here.
Routine Medical Appointments:
Routine medical appointments are essential to staying healthy. If you are uncomfortable coming to the office for an in-person appointment, please call the office to discuss your options.
Standard Process for Patients Scheduled for Surgery or Ambulatory Procedures:
If you are scheduled for a surgery please contact your physician's office with questions.
Services Available at QuikDraw and QuikDrawPLUS Locations:
Laboratory and imaging services are available to provide patients with safe, convenient locations to get blood work and imaging testing done. As we continue to increase services available and expand hours, please check the QuikDraw Locations page for the most up-to-date information.
The Walk-In Wednesday screening mammography program is temporarily suspended.
Outpatient Therapy Services Available:
Outpatient therapy service locations are available to provide patients with safe, convenient locations to receive physical, occupational and speech therapy. As locations and services are expanded, please check the Outpatient Rehabilitation Locations page for the most up-to-date information.
Excela Health COVID Donations
During this uncertain period, many are asking how they can help. We encourage donors to give to their local hospitals and to recognize all the wonderful healthcare workers.
To make an online donation, click here.
Sep. 30—Excela Health is asking visitors to the emergency departments at its three hospitals to stay in their vehicles until their loved one is discharged.
Visitors to the emergency departments will be limited effective immediately. Hospital systems around the country have made similar restrictions in recent weeks and months.
Exceptions will be made for those who accompany minors as well as patients who have a cognitive impairment or dementia or another circumstance as determined by the treating physician. One person should be designated per patient for medical staff to share information about the patient's condition and discharge.
"When our emergency waiting rooms are filled with friends and family members of the ill or injured. They can easily become a hot spot for the spread of infections of all types," said Dr. Carol Fox, the health system's Chief Medical Officer. "The rise in other respiratory illnesses coupled with undiagnosed covid puts everyone in close contact at greater risk for becoming an unintended recipient of an easily transmissible infection."
Excela Health has been experiencing an increase in the overall number of patients as the coronavirus pandemic wears on while the treatment of non-covid ailments has bounced back to pre-covid levels. The health system installed a tent outside its Frick Hospital in Mt. Pleasant in early September to treat patients with minor issues.
The new policy is in place for Frick Hospital, Latrobe Hospital and Westmoreland Hospital in Greensburg.
With nearly total beds among them, the three hospitalssees around , ER visits each year, according the Excela's website. Its hospitals treat more than 23, people annually as inpatients, with another , treated as outpatients.
Renatta Signorini is a Tribune-Review staff writer. You can contact Renatta at , [email protected] or via Twitter .
Visiting Hours & Guidelines
This page was last updated: September 30,
General Visitor Information:
- Visiting hours are 11 a.m. to 7 p.m. on in-patient nursing units, 7 days per week.
- Patients who are eligible for visitors may receive two individual visitor/support persons at a time (including OB postpartum patients); OB laboring patients may have one individual visitor/support person at a time.
- Visitors/support persons must wear a mask upon entry and throughout the duration of their visit.
- All visitors/support persons MUST be screened and registered at specified entry points. Entry points include the main lobbies of Frick and Latrobe hospitals, the main lobby, Heart Center, and garage entrance at Westmoreland Hospital.
- One support person may be permitted at discharge, even if outside the 11 a.m. to 7 p.m. timeframe.
- All visitors/support persons must be 16 years of age or older.
- Visitors/support persons who screen positive for fever, cough, or other signs of illness, will not be permitted entry.
- All registered and screened visitors/support persons will receive a visitor pass that should be returned upon exiting the building.
- Department/Unit staff have the discretion to limit the duration of visits based on clinical considerations.
- Visitors/support persons should stay in the patient's room or treatment area while visiting or providing support. The cafeterias are open for use as well.
- Your mask must remain on in all areas.
- Exceptions may be made, at the discretion of the department staff in the following compassionate care considerations:
- Patients who are at the end of life or experiencing critical clinical situations may have additional visitors, at the discretion of unit staff.
- Special privileges may be granted to an attendant, caregiver or family member of a patient who has an intellectual, developmental, or cognitive disability; communication barrier; or behavioral concerns.
- Clergy will be considered visitors and follow the visitor guidelines, with the understanding that Catholic priests who customarily round on multiple patients could potentially overlap with other registered visitors.
- Visitors/support persons will not be permitted in rooms of patients who have tested positive for COVID or who are under investigation for COVID Be assured that hospital staff will assist loved ones to remain closely connected with these patients and their treatment teams through virtual means including FaceTime and phone.
Emergency Departments: Visitors Limited to Help Stop the Spread of Infection
- All visitors must remain in their vehicles while their loved one is receiving Emergency care.
- Exceptions will be made for those accompanying minors, those who have cognitive impairment or dementia, and other circumstances as identified by the treating physician after the patient has been evaluated.
- Patients should have contact information available to reach the person waiting for additional information or instructions.
- If you are currently diagnosed with COVID or have other respiratory symptoms, and are not receiving Emergency care for yourself, please ask someone else to accompany the patient.
Family Additions Maternity Center:
- Laboring mothers will be permitted one support person at any given time. The support person may change over the course of the labor.
- New mothers will be permitted two total visitors or support persons at one time. Please note, all visitors must be 16 years of age or older.
Outpatient/Same Day Appointments:
- Visitors/support persons accompanying patients for ambulatory, procedural, and other outpatient testing will be permitted to wait in assigned waiting areas within the hospitals. At the conclusion of the procedure/test, one visitor/support person may participate in discharge instructions and assistance with discharge.
- For patients presenting to our hospitals for surgical procedures, one support person may be permitted to remain with the patient prior to and immediately after operative procedures. They will be permitted to wait in assigned waiting areas within the hospitals during the procedure.
Excela Health Medical Group Physician Offices:
- One visitor/support person may accompany patients during a visit in EHMG offices.
UPMC Visitation Restrictions
Effective July 6,
For the safety of our patients and staff, and to lower their likelihood of exposure to any illness including COVID, UPMC is temporarily limiting access to our facilities to only patients, identified and approved support persons, staff, and essential vendors.
Our visitation policies are based on information and guidelines from national, state, and local health care officials.
This page will be updated frequently to reflect the latest updates to visitation guidelines at all UPMC locations. Detailed, in-depth information for each location can be found in the expandable sections below.
As of July 6, , we are updating some of our guidelines for support persons. See below for guidelines on support persons. For location-specific support guidelines, see the expandable sections.
In addition to restricting visitors, we are following other COVID prevention protocols, including facemasks, social distancing, and frequent facility sanitizing.
Whether fully vaccinated or not yet vaccinated, UPMC encourages all visitors to help keep vulnerable community members safe by following all proven infection prevention practices inside our health care facilities. We are committed to keeping our facilities, staff, patients, and all other visitors as safe as possible.
- We continue to require people who come to any UPMC facility to wear a facemask that covers their nose and mouth and to practice other prevention efforts like physical distancing, even if they are fully vaccinated. These simple public health steps have helped keep our facilities safe for many months. Masking, distancing, and other prevention efforts will continue to help us keep our patients, staff, and visitors safe – whether they are vaccinated or not.
- If you cannot wear a mask for medical reasons, please talk to a staff member about reasonable accommodations.
- As of June 1, , we are updating our entrance screening process at many UPMC facilities. We began phasing out some entrance procedures, including infrared temperature kiosks and employee self-screening, at UPMC hospitals, except UPMC Chautauqua. UPMC Chautauqua and UPMC long-term care facilities will continue to follow state and regulatory requirements for entry screening.
- Pre-appointment screenings at our hospital-based outpatient departments and outpatient facilities will be adjusted. We are evaluating our guidelines at UPMC Hillman Cancer Center locations.
- You should continue to self-screen. If you are experiencing COVID symptoms or have been exposed to someone who has COVID, please talk to your physician before coming to a UPMC facility.
We encourage you to use FaceTime, Skype, Zoom, and phone calls to virtually visit with loved ones while they are in the hospital. If you need help with this, please let a staff member know.
All Support Persons in All Care Settings
Support persons are an important element of the care team. They help our patients manage and communicate about their care.
- Everyone must wear a snug-fitting, two-ply facemask upon entry and at all times. They must also follow social distancing guidelines. If you do not have a facemask, we will provide you one at facility entry. We strongly encourage support persons to wear their own masks so that we can preserve our supplies for staff and clinical workers.
- No children visitors will be permitted in any care setting. Support people must be 18 years of age or older.
- As of June 1, , we are updating our facility entrance screening procedures. Entrance screening, including temperature checks and employee self-screenings, will no longer take place at UPMC hospitals, except for UPMC Chautauqua. Screening will continue to take place at UPMC Chautauqua and at UPMC long-term care facilities. We are evaluating guidelines at other UPMC locations, including Hillman Cancer Center locations. Screening specifics vary depending on the location and type of service. For more information, see the expandable sections below.
- We trust you to help us keep our patients safe. Any non-patient who has shortness of breath, fever, or cough, or who has been in contact with someone who has COVID or is being tested for COVID should not enter UPMC facilities.
- At any time, a patient may choose to change their support persons. If you wish to change your support persons during your hospital stay, you should speak to hospital leadership.
Inpatients and Outpatients
Inpatient and outpatient visitation is currently restricted, outlined below. All UPMC hospitals and facilities will follow these guidelines, except when local or state regulations differ. Because of this, UPMC Chautauqua’s visitation polices are listed separately below. UPMC Western Maryland follows UPMC visitation guidelines, unless otherwise stated.
Non-COVID inpatients and outpatients:
- Inpatients and inpatient surgery patients:
- The patient should identify two supports persons. Support persons must wear a facemask and a wristband, sticker, or tag.
- The patient’s support person may visit within the location’s established support person hours.
- Outpatient surgery patients: The same one support person is permitted pre-procedure, for post-surgery discussion, and for assistance with discharge.
- If the patient is discharged, the support person may stay with the patient.
- If the patient is admitted, the support person may accompany the patient to the inpatient unit.
- Outpatients in hospital clinics, physician practices, and UPMC Outpatient Center locations: One support person is permitted.
- If patients plan to bring a support person, they must pick someone who is not showing symptoms (fever, cough, or shortness of breath) and who has not had close contact with someone diagnosed with COVID
- Emergency Department patients: The same one support person is permitted.
- All pediatric inpatients, including Children’s Community Pediatrics and Emergency Department: Two support persons are permitted with the patient at a time.
Inpatients being tested for or diagnosed with COVID
- Those who are suspected of having COVID or inpatients diagnosed with COVID, or a representative on their behalf may identify one primary and one alternate support person to assist them for the duration of their hospital stay.
- Only one support person is permitted inside the facility at a time during the provided time-limited visitation window. Visits must be scheduled and coordinated with hospital leadership.
- In addition, visits by UPMC-employed pastoral care or by non-UPMC-employed community clergy are also permitted.
- Support persons must:
- Follow our patient support person guidelines.
- Wear a UPMC-issued patient support person wristband, sticker, or tag.
- Before entering the room of patients who are suspected of having COVID or COVID inpatients, support persons will be required to put on personal protective equipment (PPE) provided by the nursing team, which will include a gown, gloves, a surgical mask with a face shield, or a surgical mask alone if a face shield is not available. A member of the hospital care team will assist them. This level of PPE is considered appropriate for support persons.
- When support persons enter an isolation room or area, a member of the hospital care team will assist them with PPE.
- When support persons exit an isolation room or area, a member of the hospital care team will help them safely remove their PPE.
- At the end of the visit, support persons will leave the hospital.
Obstetrics, pediatric inpatients, labor and delivery (L&D), and NICU inpatients:
- Obstetrics and L&D: Inpatients are permitted two support persons for their entire stay.
- Both support persons are permitted inside the facility at a time.
- Support persons must wear facemasks at all times inside the unit, only removing their mask to eat.
- Doulas are not considered support persons. Doulas can be on-site at the same time as the patient’s support person.
- Peds and NICU: Support persons will be limited to the same two people per patient for the entire stay (i.e. parent, guardian).
- Level III NICU and Level II Nurseries/NICUs: Support persons must wear facemasks at all times inside the unit, only removing their masks to eat.
Transitional care unit (TCU) patients:
- Follow long-term care visitation guidelines below. Screening will take place at the entrance of the facility.
UPMC Hillman Cancer Center
- Patients at all UPMC Hillman Cancer Center (HCC) locations are permitted one support person for provider visits.
- The support person will:
- Attend provider appointments and educational sessions with the patient.
- Support the patient through provider visits by participating in discussions about treatment and care planning.
- Share updates with family and friends as the patient wishes.
UPMC Western Psychiatric Hospital
Behavioral health services (UPMC Western Psychiatric Hospital and all inpatient behavioral health settings):
- Two support persons may be identified. In-person support person visits are permitted on Tuesdays, Thursdays, and Saturdays.
- Two support persons may be identified for patients with cognitive disabilities of all ages. In-person support person visits are permitted on Tuesdays, Thursdays, and Saturdays.
- Virtual visit options are open and are encouraged.
- Psychiatric Emergency Department patients are permitted one support person.
- Support persons are allowed in the building for:
- Inpatient units (visiting hours may vary)
- Emergency Departments
- ECT/TMS locations
UPMC Chautauqua allows two patient support persons from 11 a.m. to 7 p.m. each day for patients not admitted with suspected or confirmed COVID
- Patient support persons must be 18 years of age or older, except in rare exceptions determined by hospital leadership.
- The patient support person will enter through the designated hospital entrance where screening normally occurs.
- The support person will be screened for COVID exposure and symptoms with a questionnaire and no-touch temperature. They may not enter the facility if they report COVID symptoms or exposure in the previous 14 days, or if their temperature is degrees Fahrenheit or higher at the time of screening.
- The support person must wear a cloth face covering to enter the facility. If they do not have one, hospital staff will provide one.
- The support person must continue to wear a facemask and other personal protective equipment (PPE) deemed appropriate throughout the facility. If not, they will be asked to leave.
- The support person will receive visitation guidelines.
- The support person will be provided a green ticket with date, time, and nursing unit listed on the ticket. They must keep this ticket visible while walking in the hospital and must present it at the nurses’ station.
- Patient support persons should proceed directly to the nursing unit and no other areas of the hospital.
- Upon arrival to the nursing unit, the support person should present their green ticket to the staff. The staff will keep the green ticket until the support person leaves the unit.
- The support person will sign in by listing their full name, phone number, address, the name of the patient they are visiting, and their entry and departure times. This information will be added to the patient’s record.
- The support person should remain in the patient’s room during the duration of their visit. They may not remain in the room during aerosol-generating procedures or during other procedures during which hospital staff would normally ask visitors to leave.
- The support person will be provided hand hygiene education documents and Donning and Doffing of PPE, if appropriate.
- Staff will provide patient support persons with written and/or verbal information about potential risks and benefits of visitation.
- Benefits include providing support to patient, communicating directly with patient and staff about the patient’s care, and communicating directly about discharge planning.
- Risks include the potential exposure to COVID or other diseases and the potential transmission of COVID or other disease to patients and staff.
- When the support person leaves the patient’s room, unit staff will return the green ticket.
Same Day Procedural and Surgical Patients
One patient support person may accompany the patient into the facility and may remain with the patient until the initial intake process is complete.
- As outlined above, the support person will receive a green ticket with date, time, and destination upon entry. He or she must provide that ticket when arriving to the nursing unit.
- After the initial intake process is completed, the support person must leave.
- Staff will contact the support person by phone when the patient is ready for discharge. The support person may rejoin the patient during discharge education and instructions.
- Support persons may not be present during procedures or in the recovery room, except for pediatrics, childbirth, and patients with an intellectual, developmental, or cognitive disability.
- Patients will receive instructions about the patient support person process before their procedures/surgeries and at the time of their arrival.
Pediatrics, Labor & Delivery (L&D), NICU, and patients with intellectual, developmental, or cognitive disability guidelines:
- Labor & Delivery: Patient support persons are limited to two support persons per patient for the entire stay (i.e. partner or doula).
- Pediatrics and NICU: Patient support persons are limited to the same two designated support persons per patient for the entire stay (i.e. parent or guardian).
- Patients with intellectual, developmental, or other cognitive disabilities: Patient support persons are limited to the same two designated support persons per patient for the entire stay.
- Before entry, all approved support persons will be screened for shortness of breath, fever, cough, and contact with someone who is under investigation for COVID Those who do not meet screening requirements will not be permitted inside the facility.
- All approved support persons will be provided a gown, gloves, and a surgical mask. They must wear these at all times in the facility. The facemask may only be removed while eating.
- Support persons must be 18 or older. Because of the risk of COVID, support persons should be younger than
UPMC Western Maryland
UPMC Western Maryland visitation policies are based on information from national, state, and local health care officials. UPMC Western Maryland will follow UPMC visitation guidelines, unless otherwise stated below.
View the State of Maryland’s Notice. Exceptions to this order may be made with the approval of hospital leadership for compassionate care, end-of-life situations, and for patients with disabilities ― as defined by the ADA as a physical or mental impairment that substantially limits one or more major life activities, a person who has a history or record of such an impairment, or a person who is perceived by others as having such an impairment.
Support Person Exceptions (UPMC Western Maryland only):
- Emergency Department patients:
- One primary and one alternate support person should be identified by the patient. Support persons must wear a face mask and wristband, sticker, or tag.
- The patient’s support person may visit within the location’s established support person hours.
- Only one support person, primary or alternate, is permitted inside the facility at a time for each patient.
- For example, if the patient’s primary support person visits in the morning and is unable to be on-site in the evening that day, the alternate support may visit in place of the primary.
- Both support persons must be documented in our hospital electronic medical records system.
At each UPMC Senior Communities location, we are gradually resuming some on-site visiting hours and communal activities. Visit our individual Senior Communities residence websites for location-specific details. We are continuing to evaluate the COVID situation in our community and will share long-term care visitation updates as they become available.
Visitors are welcome. But visitation could change or become limited based on:
- COVID positivity rate in county
- COVID vaccination rate at the facility
- COVID status of resident
- Quarantine status of resident
If visitation becomes restricted, the facility administrator or manager must pre-approve visitation.
Visitors will be permitted only in special situations, approved by the facility administrator or designated manager. Special situations may include end-of-life visitation and when a visitor is essential for the resident’s emotional well-being and care.
UPMC Senior Communities and hospital-based skilled nursing Transitional Care Units (TCUs) will maintain facility entrance screening and temperature measurement, in line with long-term care regulations.
We recognize the importance of visitation for the well being of our patients and residents and their loved ones. We encourage virtual visitation by phone and video calls and “window visits,” where available. Our staff will help to coordinate these visits between our residents and their loved ones.
All UPMC Volunteer Services
Effective February 1,
In addition to visitor restrictions, UPMC is temporarily restricting volunteer activities in hospitals and facilities. We are looking to ensure the safety of our volunteers and to protect against the spread of illness, including COVID
We are continuing to safely reintroduce essential, approved volunteers in our hospitals. They will support areas that provide facility safety and positive experiences for patients and staff. Volunteers will not have contact with COVID patients or patients who are suspected of having COVID
- Must be 18 years of age or older.
- Must wear a facemask at all times inside the hospital, in accordance with our universal guidelines. The mask must be worn properly, covering the nose and mouth.
- Must follow COVID prevention protocols, including frequent handwashing, sanitation, and proper social distancing.
Permitted volunteer activities include:
- Patient-facing positions, such as screener/greeter, front desk support, safety guidelines monitor, liaison for outpatient support persons, infant cuddlers, etc.
- Administrative support, such as phone and clerical support, staffing information, mailroom support, distributing equipment and supplies, etc.
We will continue to evaluate and update our volunteer protocols as needed.
Essential Health Providers and Vendors
Providers deemed essential to a patient’s care and well-being, and vendors necessary for patient care and/or hospital operations, may enter facilities in some circumstances.
The following guidelines will apply:
Clergy and Pastoral Care
- Ongoing access to spiritual and pastoral care is considered an essential part of our patients’ care. UPMC-employed chaplains continue to provide care on-site as usual, following our standard precautions. Local clergy and chaplains are permitted on-site to visit individuals from their religious communities. They are encouraged to exercise discretion on a case-by-case basis.
Hospice and Home Care Providers
- Hospice and home care providers may be essential health care providers at long-term care settings where nursing and clinical staff are not providing around-the-clock care, such as independent and assisted living and personal care.
- Hospice providers are additionally essential in skilled nursing facilities and hospitals when delivering direct patient care.
- Liaisons from non-UPMC post-acute facilities, such as long-term acute care, acute rehabilitation, and skilled nursing facilities, are restricted from working on-site in UPMC facilities.
- During this time, post-acute liaisons should continue to work closely with UPMC care managers and/or social workers using virtual electronic and telephonic methods to ensure patients transition safely and efficiently to the next level of care.
- Liaisons employed by UPMC facilities will continue to work with their direct leadership on any changes to their work processes or environment.
Vendors / Dock Deliveries
- Only vendors providing services deemed essential will be able to enter UPMC facilities via loading docks. Suppliers that are deemed essential and provided facility access via the loading dock will follow our facility entrance screening procedure, either at the dock or main facility entrance. Essential non-UPMC delivery personnel are encouraged to wear a UPMC-provided facemask while in the facility.
- All other vendors will stage their deliveries at the loading dock as instructed by each facility. A UPMC employee will then deliver internally.
- Other essential on-site direct care and support providers may include:
- Adult Protective Services (APS).
- Children and Youth Services (CYS).
- Emergency Medical Services (EMS).
- Legal counsel, attorneys, when needed.
- Other, as approved by local command center.
- Police, when needed.
- Specialty pharmacies and durable medical equipment (DME) providers, for discharges.
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